About the role
We’re looking for a highly motivated and versatile individual to join our team as a Strategic Programs Lead. This is a hybrid role that sits at the intersection of program management and commercial growth.
You’ll be responsible for launching and managing key strategic programs across our markets, while also directly managing a portfolio of high-impact restaurant partners.
This role is ideal for someone who thrives in fast-paced, high-growth environments and can operate across strategy, execution, and client engagement.
Key Responsibilities
Program Management - Lead the design, rollout, and operational execution of new strategic programs (e.g., new product activations, revenue improvement initiatives and cost optimization levers).
- Define KPIs, tracking mechanisms, and reporting cadence to evaluate the success of various initiatives.
- Work cross-functionally with product, ops, BD, and marketing teams to ensure alignment and delivery. Identify bottlenecks or risks and drive resolution quickly.
Account Management - Serve as the primary point of contact for select strategic restaurant partners and drive partner engagement by ensuring alignment between their business goals and our product offerings.
- Use your account portfolio as the launchpad for new initiatives - ensuring programs are successfully rolled out, adopted, and delivering results.
- Identify and act on upsell/cross-sell opportunities that enhance our revenue profile while creating value for partners.
- Analyse partner performance data to uncover insights and growth opportunities and coordinate with internal stakeholders to solve partner issues and surface feedback.
What We're Looking For
- 3–8 years of experience in a mix of program/project management, business development, or account management roles - ideally in tech or FMCG
- Strong organizational and execution skills; ability to manage multiple moving pieces across workstreams.
- Commercial acumen with a partner-first mindset.
- Comfortable working with data to inform decisions and evaluate outcomes.
- Excellent communication and stakeholder management abilities.
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