.png)
About Qlub
Since 2021, qlub has been changing the game for restaurants and their guests. Say goodbye to awkward bill-splitting, endless waits, and clunky payment terminals. With qlub, customers scan, pay, and go in seconds – it's like magic! Restaurants save time, boost customer satisfaction, and build stronger guest relationships. Hear it straight from our clients: https://www.youtube.com/@qlub_au
We're backed by over US$40M in funding, live in 3,000+ venues across the globe, and exploding in Australia. This is your chance to jump aboard the rocketship!
About the Role
The Operations & Growth Manager role is crucial to qlub’s success. You are joining a rocketship as one of the early employees, and at a perfect time: Product-market fit? Check; All major product issues solved? Check; Hypergrowth mod? Activated!
As our Operations & Growth Manager (Sydney), you'll own the customer experience after the ink dries on that contract:
• Client Success Guru: Onboard restaurants on our platform (in person and virtually), train their teams (enjoy those free meals!), and make sure qlub delivers value for them so they’ll love it.
• Data Wizard: Analyse the numbers, pinpoint insights, and make our operations super-efficient.
• Product Champion: Work directly with our product team to make qlub even better for venues and drive our global product roadmap
• Growth Hacker: Drive expansion strategies that get results.
Why You'll Love It
Impact: Directly shape how thousands of people dine out in Australia and globally; grow Australia by two orders of magnitude over the next few years
Mentorship: Learn from an ex-McKinsey CEO who scaled The Iconic
Limitless Growth: Launch new cities, new countries, own P&L of a State/region –
your ambition sets the pace.
You’re a Right Fit If You
• Hustle. You have entrepreneurial spirit, ownership mindset, and willingness to roll up your sleeves. You will be on the floor after onboardings during those peak dinner services to make sure everything runs flawlessly.
• Have 2-5 years of experience in client-facing roles, preferably with a background in hospitality.
• Have STEM or Commerce degree.
• Can demonstrate strong analytical and problem-solving skills, with an excellent command of Excel/Google Sheets.
• Can demonstrate Exceptional communication and relationship-building capabilities.
• Have A valid driver’s license and your own vehicle (required for on-site client visits)
• Bonus: have experience in management consulting is a significant plus.
• If you are interested in applying for this role, please submit your resume via “Apply”.