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About qlub:
Since 2021, qlub has been changing the game for restaurants and their guests.
Say goodbye to awkward bill-splitting, endless waits, and clunky payment terminals. With qlub, customers tap their phone on a beautiful card/object, pay, and go in seconds – it's like magic! Restaurants save time, boost customer satisfaction which generate higher tips, and build stronger guest relationships.
Hear it straight from our clients: https://www.youtube.com/@qlub_au
We're backed by over US$40M in funding, live in 3,000+ venues across the globe, and are exploding in Australia.
This is your chance to jump aboard the rocketship as one of the early employees in Australia, and at the perfect time: Product-market fit? Check; Scalable platform? Check; Amazing restaurants live? Check; Hypergrowth mode? Activated!
About the role:
As our Operations & Growth Associate (Sydney), you'll own the customer experience after the ink dries on that contract:
-Client Success Guru: Onboard restaurants on our platform (in-person and virtually), train their teams (enjoy those free meals), and make sure qlub delivers value for them so they’ll love it.
-Data Wizard: Analyse the numbers, pinpoint insights, and make our operations super-efficient.
-Product Champion: Work directly with our product team to make qlub even better for venues and influence our global product roadmap.
Why you’ll love it:
Impact: Directly shape how thousands of people dine out in Australia and globally; grow Australia by two orders of magnitude over the next few years.
Mentorship: Learn from an ex-McKinsey EM who scaled The Iconic.
Limitless Growth: Launch new cities, new countries, own P&L of a state/region – your ambition sets the pace.
You’re the right fit if you:
-Have been in hospitality and want to transition into a professional setting that doesn't feel like a 9-5 corporate role (preferred)
-Want to scale a startup which means having that entrepreneurial spirit, ownership mindset, and willingness to roll up your sleeves. You will be on the floor after onboardings during those peak lunch/dinner services to make sure everything runs flawlessly (preferred)
-Have experience in client-facing roles where you demonstrated exceptional communication and relationship-building capabilities
-Have strong analytical and problem-solving skills
-Have a valid driver’s license and your own vehicle (required for on-site visits)
If you are interested in applying for this role, please submit your resume via “Apply”.