Are you a corporate professional with a hospitality background looking to blend your experience into a dynamic, high-growth environment? Whether you've spent time managing restaurant operations or working in a client-facing corporate role, this is your opportunity to transition into the fast-paced world of tech and startups.
Qlub offers payment and loyalty solutions for restaurants all over the world, with >3,000 restaurant partners and millions of users. Hear it straight from our clients: https://www.youtube.com/@qlub_au
We're backed by over US$40M in funding, live in 3,000+ venues across the globe, and are exploding in Australia. This is your chance to jump aboard the rocketship as one of the early employees in Australia, and at a perfect time: Product-market fit? Check; Scalable platform? Check; Amazing brands live; Check; Hypergrowth mode? Activated!
About the role:
As an Operations Associate (Melbourne), you’ll be the bridge between our restaurant partners and our cutting-edge payment technology, ensuring a seamless experience from onboarding to ongoing support.
- Onboarding: Onboard restaurants on our platform (in-person and virtually), train their teams (enjoy those free meals!), and make sure qlub delivers value for them so they’ll love it.
- Account Management: Work closely with venues to resolve post-onboarding issues, revisit sites if needed, and act as a trusted advisor to ensure a seamless and exceptional experience for our customers.
- Product: Work directly with our product team to make qlub even better for venues and influence our global product roadmap through insights and feedback.
Why you’ll love it:
- Leverage Your Corporate & Hospitality Experience: Use your operational and client-facing skills in an exciting tech environment.
- Fast-Tracked Growth: Work closely with senior leaders and gain exposure to multiple facets of a high-growth startup.
- Limitless Growth: Qlub growing fast, great performers will progress equally as fast – your ambition sets the pace.
- Hospitality Passion, Without the Hours: If you love working with people but want to leave late nights and weekend shifts behind, this role is for you.
You’re a right fit if you:
- Hustle. You have entrepreneurial spirit, ownership mindset, and willingness to roll up your sleeves. You will be on the floor after onboardings during those peak lunch/dinner services to make sure everything runs flawlessly
- Graduated recently and have couple of years of work experience in the corporate world, with some hospo background
- Demonstrate strong problem solving skills. You can think on your feet and solve problems on the fly for our partners
- Can demonstrate exceptional communication and relationship-building capabilities
- Have a valid driver’s license and your own vehicle for in-person venue visits
- Held management positions in hospitality (preferred)
- Have 1-2 years of experience in client-facing roles (preferred)
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