Start Date: Late February 2025
About qlub:
Since 2021, qlub has been changing the game for restaurants and their guests.
Say goodbye to awkward bill-splitting, endless waits, and clunky payment terminals. With qlub, customers tap their phone on a beautiful object/card, pay, and go in seconds – it's like magic! Restaurants save time, boost customer satisfaction which generate higher tips, and build stronger guest relationships.
Hear it straight from our clients: https://www.youtube.com/@qlub_au
We're backed by over US$40M in funding, live in 3,000+ venues across the globe, and are exploding in Australia. This is your chance to jump aboard the rocketship as one of the early employees in Australia, and at a perfect time: Product-market fit? Check; Scalable platform? Check; Amazing brands live; Check; Hypergrowth mode? Activated!
About the role:
As our Onboarding Specialist (Melbourne), you'll own the customer experience after the ink dries on that contract:
- Onboarding Guru: Onboard restaurants on our platform (in-person and virtually), train their teams (enjoy those free meals), and make sure qlub delivers value for them so they’ll love it.
- Troubleshooting Master: Work closely with venues to resolve post-onboarding issues, revisit sites if needed, and act as a trusted advisor to ensure a seamless and exceptional experience for our customers.
- Product Champion: Work directly with our product team to make qlub even better for venues and influence our global product roadmap through insights and feedback.
Why you’ll love it:
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Impact: Directly shape how thousands of people dine out in Australia and globally; grow Australia by two orders of magnitude over the next few years.
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Mentorship: Learn from an ex-McKinsey EM who scaled The Iconic.
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Limitless Growth: Help launch new cities, build new teams, and lead many others – your ambition sets the pace.
You’re a right fit if you:
- Hustle. You have entrepreneurial spirit, ownership mindset, and willingness to roll up your sleeves. You will be on the floor after onboardings during those peak lunch/dinner services to make sure everything runs flawlessly (required)
- Held management positions in hospitality (preferred)
- Have up to 1-2 years of experience in client-facing roles (preferred)
- Have a STEM or Commerce degree (preferred)
- Can demonstrate strong analytical and problem-solving skills, with an excellent command of both Microsoft Excel / Google Sheets (preferred)
- Can demonstrate exceptional communication and relationship-building capabilities (preferred)
- Have a valid driver’s license and your own vehicle for in-person venue visits (required)
If you are interested in applying for this role, please submit your resume via “Apply”.
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