Account Manager - Qatar

Qlub is a global fintech startup that is revolutionizing dine-in payments within the F&B industry. We are growing exponentially - in just 1.5 years, we have raised over $42 million and are present in the UAE and 5 other countries!

We are looking for motivated and exceptional talent to join the Qlub Qatar!

Description / Key Responsibilities:

• Managing a large portfolio of key strategic brands in Qatar - end-to-end ownership from pre-onboarding, to onboarding to performance management

• Ideating and building key processes and mechanisms for revenue growth as well as client retention and sentiment.

• Working cross-functionally across operations onboarding, product, support and other functions

• Managing stakeholders from senior management (e.g. Brand Directors) to on-ground staff (e.g. Restaurant Operations Managers)

• Reporting and generating insights for both internal and external stakeholders
• Collaborating with cross-functional teams for seamless delivery

• Spending time on the ground (around 20-40%) to support onboarding trainings, build relationships, and deep dive on performance management

• Liaising with senior leadership and driving key priorities, projects and strategic levers to enable business impact

Key Competencies / Requirements

• Minimum 2-3 years of experience managing accounts

• Direct account management, growth management or project management experience strongly preferred

• F&B/hospitality industry experience preferred

• Bachelor’s degree

• Fluency in English is a must and Arabic would be an advantage

• Strong entrepreneurial spirit - desire to build something big, hustle to get things done and have a measurable impact for your efforts.

• Customer obsession alongside a results-oriented mindset

• Ability to ideate and execute independently and pivot quickly when required